Aristotle taught us that Excellence is a habit; a way of life. Tom Watson of IBM, challenged us to THINK afresh. Today, Nikos examines a benevolent ethic that lies behind a good proportion of small businesses - Altruism.
Altruism is a major focus behind major political movements, charities and a whole range of businesses that exist primarily to serve their customers. Altruism may take the form of personal service beyond formal obligation - as Nordstrom does. Delivering products at affordable prices - as Sam Walton's Wal-Mart; or using technology and ideas to improve the lives of people - as Hewlett-Packard does. In these examples, altruism is directed at the customer, but it does not have to be. For Anita Roddick of the Body Shop, and other leaders of so called new age businesses, altruism and customer benefit are distinct. In her case, the altruism is directed at animals, and to some extent her staff. Service businesses often "care" about their staffs, which in turn care for customers-an approach summed up by Federal Express as "People-Service-Profit."
Service is about Emotion; you can't fake it. The desire to care for other's well-being as well as our own-indeed we maximize our own happiness only by taking into account the happiness of others. Would you trade your selfish pleasures for the moral instinct to care for others?
Altruism is a major focus behind major political movements, charities and a whole range of businesses that exist primarily to serve their customers. Altruism may take the form of personal service beyond formal obligation - as Nordstrom does. Delivering products at affordable prices - as Sam Walton's Wal-Mart; or using technology and ideas to improve the lives of people - as Hewlett-Packard does. In these examples, altruism is directed at the customer, but it does not have to be. For Anita Roddick of the Body Shop, and other leaders of so called new age businesses, altruism and customer benefit are distinct. In her case, the altruism is directed at animals, and to some extent her staff. Service businesses often "care" about their staffs, which in turn care for customers-an approach summed up by Federal Express as "People-Service-Profit."
Service is about Emotion; you can't fake it. The desire to care for other's well-being as well as our own-indeed we maximize our own happiness only by taking into account the happiness of others. Would you trade your selfish pleasures for the moral instinct to care for others?